Looking To Start Your Hawaii Solar Career?
Kama'aina Solar Solutions is lookng for a talented Solar Administrative Assistant and join our award winning Kama'aina family of businesses. We are a locally owned company established in 1999 and based in Honolulu, Hawaii. The Kama'aina Solar Solutions team is smart, customer service oriented, and composed of solar energy's best and brightest talent. We offer competitive salaries for our Kama'aina solar solutions management, with the opportunity to join our dynamic and growing solar company.
The primary responsibility is to manage communications between Kama'aina Solar Solutions and our customers. This includes welcoming customers by phone and explaining the solar installation process, designs, rebates, monitoring system and interconnection procedures with them. Additionally, the Solar Energy Administrative Assistant will interface with customers via telephone, work with installation partners, and with internal Kama'aina Solar Solutions personnel as appropriate.
This person should have strong phone, writing, follow up and problem solving skills and should be results and customer service oriented. Previous solar and office experience is preferred, but not required.
Process new Service account applications and credit limit adjustments with Accounting
Enter return and spare parts orders in Database and provide confirmations to customers
Work with Service and Planning to schedule product shipments and provide lead time estimates to customers
Run customer and product reports in Database and Sales databases
Provide administrative support for the Service Team
Coordinate with Shipping and Receiving when necessary
Follow up on all open issues
Provide Summary reporting of completed and open customer issues.
Utilize Sales Databases for data input and reporting
Help define and identify support tools and resources
Associates degree preferred and/or equivalent experience plus minimum of 2-4 years of customer service in post sales environment
Exceptional communication, telephone, organizational, interpersonal, verbal and written, and follow-up skills
Proficient typing skills and use of computer applications (i.e. Excel, Word, Power Point, and Google Applications)
Computer literate in EXCEL spreadsheets and MSWORD word processing
Use Sales Force like interfaces to enter customer information, research customer accounts and assign tasks to sales and marketing team
Uses standard office equipment (FAX, copier, multi-line phone, etc)
Self-motivated, with the ability to work independently as well as part of a team, while maintaining a positive attitude
Ability to work on multiple tasks and projects simultaneously with a strict attention to detail
Ability to follow-up on open tasks and commitment in a timely manner